At Liberty Military Housing, we are committed to enriching the lives of military families by providing quality homes, responsive service, and vibrant communities. Resident feedback plays an essential role in helping us maintain thriving communities and continuously improve our customer service.
Whether you’ve identified a repair need, have a suggestion, or want help navigating a concern, we’re here for you. Below is a simple Three-Step Resolution Process, designed to ensure your question or concern reaches the right team and is resolved as efficiently as possible.
If you are currently experiencing an issue or have a concern you’d like us to address, please complete the form below so a member of our team can reach out directly: https://info.livelmh.com/threestepprocess
Step One: Contact Your District Office or Liberty At Your Service
Your first step is to reach out to your District Office – your primary resource for day-to-day support. Your District team can:
- Answer questions about your home or community
- Assist with maintenance requests
- Provide updates on ongoing repairs
- Offer guidance on next steps if your concern involves environmental health, moisture, or other home-care issues
For urgent maintenance needs, you can also contact Liberty At Your Service at 888-578-4141, our dedicated support team, available 24/7 to ensure the quickest and most effective response. They can:
- Submit or update your maintenance requests
- Help you track the status of work orders
- Coordinate with onsite maintenance teams
- Provide immediate assistance for urgent or time-sensitive concerns
Most concerns are resolved at this stage, but if you feel your issue needs further attention, please proceed to Step Two.
If your concern continues after Step One, the next step is connecting with your General Management Office (GMO) or Regional Property Manager (RPM). This ensures your issue is reviewed by leadership with visibility across maintenance, resident experience, and environmental health programs.
Your GMO/RPM team can:
- Reassess your service request or concern
- Review repair history and ensure appropriate follow-up
- Coordinate with environmental, maintenance, or vendor specialists when needed
- Provide a higher-level evaluation to ensure your home meets Liberty’s quality standards
This step ensures an additional layer of oversight, so your issue receives the attention and expertise it deserves.
Step Three: Escalate to the Military Housing Office
If your concern remains unsolved after Steps One and Two, you can escalate it to your Military Housing Office (MHO) or Government Family Housing Office – for independent government oversight and support.
At this level, your concern receives:
- A comprehensive review by senior Liberty leaders or government housing representatives
- Direct follow-up to ensure all previous steps have been fully examined
- Coordination across teams or agencies for complex issues, safety concerns, or multi-step repairs
- Confirmation that an appropriate resolution plan has been developed and communicated
Tips for a Smooth Resolution Process
To help us serve you efficiently, please:
- Document names and dates of anyone you speak with
- Keep copies of emails and work-order numbers
- Provide photos or details if your concern involved moisture, leaks, mold, or recurring repairs
- Submit concerns promptly to help prevent issues from escalating
Liberty is continually investing in best-in-class maintenance systems, environmental health initiatives, community upgrades, and transparent communication. Our teams work every day to address issues quickly and thoroughly, and your feedback helps us keep raising the bar.
We are honored to serve military families, and we’re committed to making your home a safe and comfortable place to live.
If you have a current concern, please reach out using the link below so we can assist you directly: https://info.livelmh.com/threestepprocess