Liberty Military Housing (Liberty), the first employee-owned military housing provider in the country and the largest in the multifamily industry, today announced that it has been recognized with the 2025 SatisFacts National Company Award for the twelfth consecutive year. This significant honor recognizes multifamily management companies that demonstrate exceptional commitment to resident experience efforts.
SatisFacts Company Award winners are determined based on resident feedback submitted through its third-party surveying program. In 2025, Liberty, managing over 36,000 homes, earned an overall satisfaction score of 4.80 out of 5.00, with 45,408 completed resident satisfaction surveys. Liberty earned overall scores of 4.74 out of 5 for Move-Ins and 4.81 out of 5 for Work Orders, illustrating its team’s outstanding dedication to resident experience. Additionally, more than 189 Liberty communities were honored with the SatisFacts Community Award, which recognizes customer service initiatives driven by on‑site teams.
“Liberty’s mission to serve our nation’s service members isn’t just a job, it’s deeply personal for many of our team members,” says Cindy Sheridan, National Call Center Director, Liberty. “More than a third of our employee‑owners and team members are veterans or military spouses, giving our team a firsthand understanding of the unique needs and experiences of military families. Earning this recognition for twelve consecutive years is a powerful reflection of our team’s consistency, commitment, and passion for delivering an outstanding living experience for the families we serve.”